Appliance
Store
Your One-Stop Online Store
Easily find all your appliance needs with fast delivery and dedicated customer support.
- Offering a complete range of Zyxel appliances and accessories
License
Marketplace
Buy and Auto-activate Licenses
Purchase and manage licenses with our intuitive online licenses shop. Supported licenses include:
- On-premise licenses: firewall security licenses, switch licenses
- Connectivity licenses: SecuExtender VPN client service
- Certifications Programs
Nebula
Buy and Manage Nebula Licenses
Access the 'License & Inventory' menu on Nebula to purchase licenses for Nebula-managed appliances on cloud. Supported licenses include:
- On-cloud licenses: Nebula-managed licenses and firewall security licenses
Appliance
Store
Your One-Stop Online Store
Easily find all your appliance needs with fast delivery and dedicated customer support.
- Offering a complete range of Zyxel appliances and accessories
- Enjoying exclusive Circle Partner offers and services
License
Circle
Simplify Partners’ Business
Purchase and manage multiple customer licenses in one portal. Plus, enjoy advanced subscription management.
- Offering a complete range of Zyxel licenses including on-premise and on-cloud
- Enjoying exclusive Circle Partner offers and services
FAQ
What is Zyxel Store?
Zyxel Store is the official online store for Zyxel, a leading provider of networking solutions. As an official store, we offer a wide range of products, including Security, Switch, Wireless, and Mobile Broadband solutions. We also provide:
- Exclusive Deals: Enjoy special offers and discounts on our products.
- Reliable Shipping: Our trusted logistics partner ensures prompt delivery of your orders.
- Secure Payments: We prioritize your security with robust payment methods.
- 30-Day Return Policy: We offer a hassle-free return policy for your peace of mind.
How does having a Zyxel Account enhance my shopping experience?
A Zyxel Account makes your shopping experience more convenient and efficient by providing:
- Easy Order Tracking: Quickly view and track the status of all past and current orders.
- Wishlist for Future Purchases: Save products to your Wishlist for quick access later.
- Streamlined Checkout: Store multiple delivery addresses and payment preferences for faster, hassle-free checkout.
- Unified Access Across Zyxel Services: Use the same account for accessing other Zyxel services, keeping everything in one place.
What if a product is out of stock?
If a product is out of stock, don’t worry! You can sign up for the “Notify Me” feature to receive an email notification as soon as it becomes available for purchase.
What payment methods are supported on Zyxel Store?
We accept various payment methods, including credit cards, Paypal, and more. Check the checkout page for the latest accepted methods.
How long does shipping take and which courier service will deliver my package?
Shipping times vary depending on your shipping address and the chosen shipping method. You'll receive a tracking number to monitor your package's progress. We typically partner with reputable carriers like UPS, but may use alternative carriers to ensure timely delivery.
Which payment provider does Circle use?
Circle uses Fastspring, a well-established, secure, credit card payment gateway service to process your credit card payment. FastSpring is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payment industry. All credit card payments processed in the FastSpring platform comply with the regulation standards.
What payment methods are accepted?
We currently accept credit cards, PayPal, Amazon pay, wire transfer, and Alternate Payment Methods (Giropay, iDEAL, Sofort, WebMoney, and Alipay).
How do I find the correct license(s) for my device(s)?
If you'd like to purchase the license and activate it right away, please go to my device page and select the device(s) for renewal, we will filter and recommend the best license(s) for you. If you'd like to purchase a single license key, please go to the license store page. All the licenses are well categorized and easy to search.
How can I get devices into Circle?
Click the "Add Device" button to register new device(s) or import registered device(s) from myZyxel and synchronize Devices, Organizations, and Sites from the Nebula Control Center (NCC). You have the option to import your own devices or send a request to the device owner for access.
How can I organize my devices?
Circle provides the flexibiity to organize your devices into site, organization and group. Select one or more sites to create an organization. Select one or more organizations to create a group.
What will I receive after the purchase?
For the users who have purchased with device selection will receive an order receipt and notice of the license activation. For the users who have purchased through the license store will receive an order with the license key on it. The ordering details and invoice can be found from order history page in Circle as well.
Can I find my order history and download the invoice again?
Yes, login to Circle and click into Order History.
Can I buy device(s) in Circle?
We are sorry, but Zyxel Circle currently only supports the purchase and renewal of security licenses. If you are seeking hardware devices, please visit the Zyxel EU store or contact a local reseller near you.
Which payment provider does Zyxel Marketplace use?
Zyxel Marketplace uses Fastspring, a well-established, secure, credit card payment gateway service to process your credit card payment. FastSpring is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payment industry. All credit card payments processed in the FastSpring platform comply with the regulation standards.
What payment methods are accepted?
We currently accept credit cards, PayPal, Amazon pay, wire transfer, and Alternate Payment Methods (Giropay, iDEAL, Sofort, WebMoney, and Alipay).
How do I select the correct license(s)?
We always pre-select the best license(s) for you based on your selected devices. If your need additional products, you can click into the pre-selected license and select any of the additional products offered.
How can I get my devices into Zyxel Marketplace?
For those devices are registered under your account and be capable to obtain licenses will be shown on your asset list automatically without doing anything further. If you can’t find your asset, please make sure you are the device owner and the device is a license renewable device. Support model list please refer to here.
What will I receive after the purchase?
You will receive an order receipt after the order is completed. Upon the succesful payment, your license will be activated automactically, an email notice will be sent to you as well. At the same time, your licesne services status on Marketplace My Asset list will be updated accodingly.
Can I find my order history and redownload the invoice?
Yes, login to Zyxel Marketplace and click into Order History, that is what you are looking for.
Can I buy device(s) on Zyxel Marketplace?
We are sorry, but Zyxel Marketplace currently only supports the purchase and renewal of security licenses. If you are seeking hardware devices, please visit the Zyxel EU store or contact a local reseller near you.