Appliance
Store
Your One-Stop Online Store
Easily find all your appliance needs with fast delivery and dedicated customer support.
- Offering a complete range of Zyxel appliances and accessories
License
Marketplace
Buy and Auto-activate Licenses
Purchase and manage licenses with our intuitive online licenses shop. Supported licenses include:
- On-premise licenses: firewall security licenses, switch licenses
- Connectivity licenses: SecuExtender VPN client service
- Certifications Programs
Nebula
Buy and Manage Nebula Licenses
Access the 'License & Inventory' menu on Nebula to purchase licenses for Nebula-managed appliances on cloud. Supported licenses include:
- On-cloud licenses: Nebula-managed licenses and firewall security licenses
Appliance
Store
Your One-Stop Online Store
Easily find all your appliance needs with fast delivery and dedicated customer support.
- Offering a complete range of Zyxel appliances and accessories
- Enjoying exclusive Circle Partner offers and services
License
Circle
Simplify Partners’ Business
Purchase and manage multiple customer licenses in one portal. Plus, enjoy advanced subscription management.
- Offering a complete range of Zyxel licenses including on-premise and on-cloud
- Enjoying exclusive Circle Partner offers and services
FAQ
What are the benefits of purchasing with a Zyxel Account?
Purchasing with a Zyxel Account offers several advantages, including:
- My Profile: Customize your account settings and preferences.
- My Orders: Access the record of your previous orders for tracking.
- Wish list: You can save your favorite products for future reference.
- Address book: Easily manage and store multiple delivery addresses for convenience.
- One account for all Zyxel services: Streamline your experience by using a single account for various Zyxel services.
What product lines are available on Zyxel Store?
Zyxel Store offers various product lines, including Security, Switch, Wireless, Mobile Broadband, and Home Connectivity.
How can I check product availability?
If you can add the item to your cart, it is available at that time. To secure the product, proceed with checkout promptly. Product availability depends on stock when checking out. For out-of-stock items, use the "Notify me when this product is in stock" button for notifications.
Can I change my order after it has been placed?
Orders cannot be changed once placed. To make changes, you may need to request a return and place a new order. Contact us for assistance.
What payment methods are supported on Zyxel Store?
We accept various payment methods, including credit cards, Paypal, and more. Check the checkout page for the latest accepted methods.
How long does shipping take?
Shipping times vary depending on the shipping option you selected during checkout. Typically, you can expect delivery within the timeframe associated with your chosen shipping method. Tracking information is provided via email and available in your order details.
Which courier service will deliver my package?
Amazon Logistics is our logistics partner for deliveries.
Which payment provider does Circle use?
Circle uses Fastspring, a well-established, secure, credit card payment gateway service to process your credit card payment. FastSpring is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payment industry. All credit card payments processed in the FastSpring platform comply with the regulation standards.
What payment methods are accepted?
We currently accept credit cards, PayPal, Amazon pay, wire transfer, and Alternate Payment Methods (Giropay, iDEAL, Sofort, WebMoney, and Alipay).
How do I find the correct license(s) for my device(s)?
If you'd like to purchase the license and activate it right away, please go to my device page and select the device(s) for renewal, we will filter and recommend the best license(s) for you. If you'd like to purchase a single license key, please go to the license store page. All the licenses are well categorized and easy to search.
How can I get devices into Circle?
Click the "Add Device" button to register new device(s) or import registered device(s) from myZyxel and synchronize Devices, Organizations, and Sites from the Nebula Control Center (NCC). You have the option to import your own devices or send a request to the device owner for access.
How can I organize my devices?
Circle provides the flexibiity to organize your devices into site, organization and group. Select one or more sites to create an organization. Select one or more organizations to create a group.
What will I receive after the purchase?
For the users who have purchased with device selection will receive an order receipt and notice of the license activation. For the users who have purchased through the license store will receive an order with the license key on it. The ordering details and invoice can be found from order history page in Circle as well.
Can I find my order history and download the invoice again?
Yes, login to Circle and click into Order History.
Can I buy device(s) in Circle?
We are sorry, but Zyxel Circle currently only supports the purchase and renewal of security licenses. If you are seeking hardware devices, please visit the Zyxel EU store or contact a local reseller near you.
Which payment provider does Zyxel Marketplace use?
Zyxel Marketplace uses Fastspring, a well-established, secure, credit card payment gateway service to process your credit card payment. FastSpring is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payment industry. All credit card payments processed in the FastSpring platform comply with the regulation standards.
What payment methods are accepted?
We currently accept credit cards, PayPal, Amazon pay, wire transfer, and Alternate Payment Methods (Giropay, iDEAL, Sofort, WebMoney, and Alipay).
How do I select the correct license(s)?
We always pre-select the best license(s) for you based on your selected devices. If your need additional products, you can click into the pre-selected license and select any of the additional products offered.
How can I get my devices into Zyxel Marketplace?
For those devices are registered under your account and be capable to obtain licenses will be shown on your asset list automatically without doing anything further. If you can’t find your asset, please make sure you are the device owner and the device is a license renewable device. Support model list please refer to here.
What will I receive after the purchase?
You will receive an order receipt after the order is completed. Upon the succesful payment, your license will be activated automactically, an email notice will be sent to you as well. At the same time, your licesne services status on Marketplace My Asset list will be updated accodingly.
Can I find my order history and redownload the invoice?
Yes, login to Zyxel Marketplace and click into Order History, that is what you are looking for.
Can I buy device(s) on Zyxel Marketplace?
We are sorry, but Zyxel Marketplace currently only supports the purchase and renewal of security licenses. If you are seeking hardware devices, please visit the Zyxel EU store or contact a local reseller near you.