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The Same NCC Management License Pack Across the ORG

Under Nebula License 2.0 structure, licenses become device linked and with the Per-device licensing for NCC, however the devices must maintain the same Management License Pack type across the organization.

• Similar limitation for USG FLEX’s SPS feature, though the limited behavior is a bit different. The feature itself on NCC GUI requires devices that include UTM Security Pack to be configured, otherwise it will be grayed out until you remove the expired/unlicensed USG FLEX device(s).

Behavior of Base (license-free), Plus, and Pro Org.

1. Adding AP, Switch, NSG Device to Org. on NCC
   • If a device without a license associated with the device is added to a paid organization (Plus or Pro), customers must assign a valid license to that device to match the same Pack type of the organization within the 15-day grace period after adding the device, or the organization type will be converted to a Base (license-free) Pack.
   • Customers can add new licenses in a Base (license-free) Org. and assign them to devices first. The licenses will not be activated for use until the customer decides to upgrade from a Base (free) Org. to a Plus or Pro Org. This behavior is the same for AP, Switch, and NSG devices bundled with a Pro Pack license.

Customers can add a device with or without a license associated with the device to any organization (Base, Plus, or Pro).

2. Adding USG FLEX Device to Org. on NCC

If the customer chooses to add a USG FLEX device with a UTM Security Pack bundled license on NCC, at most a one-year Pro Pack bundled license will be added and activated to the USG FLEX device automatically. A new USG FLEX device with a UTM Security Pack bundled license will come with a one-year Pro Pack license by default when on NCC. For an existing USG FLEX device with an UTM Security Pack bundled license, if it was running on premise first and then migrating over to NCC, it will receive a Pro Pack automatically and its license time will be matched with the remaining license time of its UTM Security Pack.

3. Converting Pack Type
   • Upgrading from Base (license-free) Org. to Plus or Pro Org.: All devices within the organization need to have Plus or Pro Pack licenses associated with them and activated, respectively (even if it is for one day only) in order to enable the Nebula Plus or Pro Pack functionality.
   • Downgrading from Pro or Plus Org. to Base (license-free) Org.: Customers who have no intention of adding a license to associate with the expired device nor removing the device from the organization, they can choose to convert the organization type from a Pro or Plus Org. to a Base (license-free) Org. prior to the 15-day grace period ends or they can wait until the period expires and their organization will be downgraded automatically. Please note that the other licensed Pro or Plus devices within the organization will still continue consuming their license time after the downgrade.
   • Downgrading from Pro Org to Plus Org.:
     • If there is at least one Plus Pack license associated and activated on a device within the Pro Org. and customers intentionally want this downgrade option. Otherwise, the organization type will be converted to Base Org. as stated in the previous point.
   • Upgrading from Plus Org. to Pro Org:
     • Please contact Zyxel team to open a support ticket to upgrade. The reason is that there is no upgrade SKU for Plus to Pro Pack license, also the expiry time of Plus Pack licenses may vary within the organization due to per-device licensing even when every device has associated with a Pro Pack license.

30-Day Free Trial

When a new organization is created in NCC, a 30-day free trial period (not a per-device trial license) of Nebula Pro Pack and NSS-SP Pack will be automatically given to the device (AP, switch, and NSG series) added within the new organization.

All USG FLEX models (both 0101F and 0102F SKUs) will have a 30-day free trial license of UTM Security Pack. When added a USG FLEX bundled SKU (0102F) to an organization, NCC will automatically grant & activate a Pro Pack license aligning to that device’s UTM license terms & time (including Trial and Standard license terms & time) as part of the bundled license service.

License States

• Associated: A license is considered associated when it has been assigned to a specific device.
• Unassociated: If the license has not been assigned (automatically or manually) to a device, it is considered unassociated.
• Inactivated & Unassociated: A license is not associated to any device and has not started to consume its license time.
• Inactivated & Associated: A license is assigned to a device, but it has not started to consume its license time. This typically happens when a customer adds an additional license to a device that already has an activated license. The added-license will become activated and start to consume its license time when the current license expires.
• Activated & Associated: A license has been associated with a device and is consuming its license time.



Please note that

• Once a license has been activated, it will continue consuming its license time through the expiration date in any condition.
• A license cannot be “split” among devices. For example, if the customer purchases a new license key, they cannot split the license time into several fragments and assign them to multiple devices. A license key cannot be split and can only be assigned (associated) to one device.

Out-of-Licensing Compliance and Solutions

Under Nebula 2.0 structure, NCC is licensed on a “per-device” basis. Each device within a paid (Plus or Pro) organization is licensed for a certain number of years or months through the expiration date. When out of compliance, due to expired licenses or insufficient licenses, the customers will be notified.

If a licensing issue is not resolved within the 15-day grace period (when device licenses expired or when insufficient licenses due to unlicensed or lower licensed devices added), the organization type will be converted to the least compatible Pack, most of the time (Free) Base Pack, and the other licensed devices within the organization will still continue consuming their license time after the conversion.

• Out-of-Compliance Examples
  • License Expired: If a license associated with a device has expired, the customer must either:
    • Add a license to the device from the licenses and inventory page
    • Purchase a new license and apply it to the device or
    • Remove the device from the organization

  Please note that removing the device from the organization will not unregister the device from the account. NCC does not support un-registering a device from an account.

  • Insufficient licenses: if the device does not have a license associated with it, the customer must either:
    • Associate a license to the device from the licenses and inventory page
    • Purchase a new license and apply it to the device or
    • Remove the device from the organization

15-Day Grace Period

• When licenses expired for devices: There will be a 15-day grace period from the time that the device license expired. If the customer applies a new license to the device within the 15-day grace period, the license’s start date will be the date they apply the new license.
• When insufficient licenses for Org. mode: There will be a 15-day grace period from the time that the unlicensed or lower licensed device added. If the customer applies a new or right license to the device within the 15-day grace period, the Org. will maintain its original license mode.

Transferring Licenses and Devices

Customers will have the ability to transfer licenses and devices between the organizations within the same account. In order to be eligible to perform this task, the customer must be the organization owner or delegated administrator.

• Transferring licenses: It is allowed to transfer non-bundled licenses in all states between the organizations. A Plus or Pro Pack renewal license added to a device is transferable to another device in the License and inventory page. For example, if an AP (NAP102) has a non-expired bundled license and a new renewal license, the customer can transfer the new renewal license to another device but cannot transfer the bundled license.
• Transferring devices: It is allowed to transfer a device to another organization. However, if transferring a device without a license associated with the device to a paid organization (Plus or Pro), customers must assign a valid license to that device within the 15-day grace period after adding the device, or the organization type will be converted to the (Free) Base Pack.

Extending Device Expiration Date (Renewal)

Customers can extend the expiration date by purchasing an additional license, by applying a valid license in the Licenses and inventory page, or retiring the existing device.

• Purchasing an additional license: If a customer wants to extend/renew the license, they can purchase an additional license and apply it to the device they want to extend/renew.
• Applying a valid license in the Licenses and inventory page: Customers can apply a valid (activated or not-yet-activated) license to any device to extend the expiration date of the device.
• Retiring the existing device: If a customer has an activated renewal license assigned to the retiring device, they can remove the license and assign it to the replacement device to extend its expiration date.