Your privacy is of the utmost importance to us. Zyxel Communications Corp., with its principal office at No. 2, Industrial East 9th Road, Hsinchu Science Park, Hsinchu City 30076, Taiwan (R.O.C.), as well as its branch offices and subsidiaries worldwide (hereinafter collectively referred to as "Zyxel", "we", "us", or "our") are committed to safeguarding your privacy. This Privacy Policy ("Policy") details how we will process your personal data in compliance with the data protection laws of the European Union, namely the General Data Protection Regulation (GDPR).
Per the GDPR definition, Zyxel Communications A/S, at Gladsaxevej 378, 2. sal th 2860 Søborg, Denmark, will be a controller of your personal data, while other Zyxel affiliates may also be a controller and/or processor depending on the individual processing.
"Personal data" is information relating to an identified or identifiable natural person. We will process your personal data only if at least one of the following conditions applies:
(a) processing is necessary to perform a contract;
(b) processing is necessary for the purposes of legitimate interests; or
(c) you have given consent to the processing of your personal data for one or more specific purposes.
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Your personal data will not be retained in excess of two years after the termination or cessation of our services or purposes, with the exception of when local laws and regulations require it to be retained beyond that period.
Zyxel is a global company. To offer our products and services, we may need to transfer your personal data to other Zyxel affiliates in non-EU/EEA countries. Any transfers of personal data to outside EU/EEA countries are conducted pursuant to European Commission-approved Standard Contractual Clauses.
As a data subject, your principle rights under data protection law are as follows. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the relevant regulatory authorities for a full explanation of these rights.
If you have any concerns or complaints about our use of your personal data or if you wish to exercise any of the above rights, please contact our data protection representative, as listed below. We will respond to any rights that you wish to exercise within a month of receiving your request unless the request is particularly complex or cumbersome. In cases involving the latter, we will respond within three months and will inform you within the first month that it will take longer than one month for us to respond.
Zyxel does not knowingly collect information from children, as defined by local law, and does not target our website or services to children. If we learn that we have collected the personal data of children, we will take steps to delete the information as soon as possible.
We may change our processing purposes over time. Any such changes will be executed only following the update of this Policy.
This Policy may from time to time be updated when necessary. We therefore reserve the right to change its contents at any time. We will publish the updated version of this Policy on this site. We suggest that you periodically re-examine the Data Protection Notice to stay up to date.
If you reside in an EU/EEA country, please contact Zyxel Communications A/S at Gladsaxevej 378, 2. sal th 2860 Søborg, Denmark or euprivacy@zyxel.eu.
If you reside outside the EU/EEA, please contact Zyxel Communications Corp. at No. 2, Industrial East 9th Road, Hsinchu Science Park, Hsinchu City 30076, Taiwan (R.O.C.) or privacy@zyxel.com.tw.
The Zyxel website uses IP redirects to detect users’ IPs then points users to the regional website most suitable for them based on their location. This enhances users’ browsing experience by providing them with more relevant information in their local language. Zyxel doesn’t collect or store users’ IPs as part of the redirection process.