Automating MSP Operations Through Seamless Zyxel Nebula API Integration
E-Quadrat GmbH, a forward-thinking Swiss IT service provider, used the Nebula MSP Pack to centrally manage its networks. The company aimed to integrate customer data, devices, and licenses from the cloud into its ERP system, creating a scalable subscription model.
To achieve this, E-Quadrat leveraged the Zyxel Nebula cloud platform and its open API to synchronize network data with its ERP system and streamline operations. This enables fully managed networking services, including operation, maintenance, and support, while automating billing and reporting. The ERP system maintains up-to-date visibility into active devices and assigned licenses, enabling accurate monthly billing without manual maintenance or uncertainty.
While many resellers still rely on manual reports or Excel spreadsheets, E-Quadrat demonstrates how easily a modern, scalable MSP model can be built with the Nebula API, generating recurring monthly revenue per device with minimal effort. By automating these processes, E-Quadrat frees up more time for customer projects while building a sustainable and scalable business model.
Key Achievements:
• Transparent monthly billing with automated customer and device mapping
• Automatic ERP integration using the MSP_ID and device descriptions as unique references
• Reduced manual administration by eliminating repetitive data maintenance
• An accurate, up-to-date database for billing, customer reporting, and license management
• Automatically generated error-free reports that improve accuracy and deliver a more professional customer experience
