Zyxel Online License Store Terms and Conditions

Welcome to Zyxel Online License Store
Before you get started, please read these terms carefully, because they’ll become the agreement between you and us. These terms explain your legal rights and responsibilities when using our licenses.

Things to remember while you read this

  1. By clicking an acceptance button you’re agreeing to these terms. If you don’t agree or follow the rules they lay out, you can’t use the licenses.
  2. When we say Zyxel, we, our or us, this means the Zyxel Online License Store that provides the license in your region.
  3. When we say you or your, this means you or the business or company you’re authorized to represent.

Acceptance of Terms

The services that Zyxel provides to you are subject to the following Terms of use ("TOU"). Zyxel reserves the right to update and modify the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hyperlink located at the bottom of our webpages. When we make updates to the TOU, Zyxel will update the date at the end of this page. By using the website after a new version of the TOU has been posted, you agree to the terms of such new version.

General Policy

  1. Placing Order
    1. We may, in our sole discretion, refuse or cancel any order and limit order quantity. You agree that your order is an offer to buy the licenses listed in your order. Your receipt of a confirmation from us, however, does not constitute an acceptance of your order; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid.
  2. Pricing
    1. Prices shown are in different currency according to your region. If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
    2. We strive to communicate accurate pricing and License information but will not be held responsible for any pricing, typographical or other errors in such communications. Additionally, we may make changes to any licenses offered on any Zyxel Online License Store, or to the applicable prices for any such licenses, at any time, without notice.
  3. Taxation
    1. You must pay any applicable value added, goods and services, sales, gross receipts, or other transaction taxes, fees, charges or surcharges, or any regulatory cost recovery surcharges or similar amounts that are owed under this agreement and which we are permitted to collect from you under applicable law. You will be responsible for any applicable stamp taxes and for all other taxes that you are legally obligated to pay including any taxes that arise on the distribution or provision of Products to your Affiliates. FastSpring, our transaction partner, will be responsible for all taxes based on our net income, gross receipts taxes imposed in lieu of taxes on income or profits, or taxes on our property ownership.
    2. If any taxes are required to be withheld on payments you make to us, you may deduct such taxes from the amount owed to FastSpring and pay them to the appropriate taxing authority; provided, however, that you promptly secure and deliver an official receipt for those withholdings and other documents FastSpring reasonably request to claim a foreign tax credit or refund. You must ensure that any taxes withheld are minimized to the extent possible under applicable law.
  4. License Fulfilment
    1. Once payment successfully, the purchased licenses will be auto-activated to designated device for Auto-activation (as defined in License Type 1.1) and Auto-Renewal License (as defined in License Type 2) or sent the license key to you via email for Manual-activation (as defined in License Type 1.2). There may be certain circumstances that delayed your license fulfilment, such as internet latency. You acknowledge that in no event will we be liable for any loss, damage or penalty resulting from any delay in license fulfilment.
  5. Termination
    1. Zyxel may terminate or suspend your rights under this Agreement immediately and without notice upon the earlier of the following: (a) non-renewal, cancellation or expiration of the Subscription Term or your failure to pay the applicable fees when due, (b) Zyxel’s discontinuance of Zyxel licenses, (c) failure to comply with any material term or condition of this Agreement, (d) you are using Zyxel licenses in a manner not intended or in violation of law, or (e) you no longer consent to electronic Communications. If any third party makes an intellectual property infringement claim relating to Zyxel license, Zyxel reserves the right to immediately terminate your subscription to the affected Zyxel licenses. You have the right to appeal any such termination by contacting your local Zyxel office which will provide you with the details of the appeals process. Upon such termination, you agree to destroy all copies of Zyxel licenses. You may terminate this Agreement at any point by destroying all copies of Zyxel licenses and closing your account.
  6. Refund
    1. For Standard License (as defined in License Type 1)
      1. None-activated License: Any None-activated License purchased directly from the Zyxel Online License Store may be returned for a refund within 3 months of purchase with a valid proof of purchase.
      2. Activated License: Any Activated License purchased directly from the Zyxel Online License Store may be returned for a refund subject to the following conditions.
        1. License activated within 1 month could receive a full refund. Related license key will be revoked and terminated.
        2. License activated within 3 months could receive an 80% refund. Related license key will be revoked and terminated.
        3. License activated over 3 months will not accept any refund request.
    2. For Auto-Renewal License
      1. The return policy is different for different contract. (as defined in License Type 2.1.7, 2.2.7, 2.3.7)

License Type

  1. Standard License
    1. Auto-activation
      1. The purchased Licenses will be auto-activated to designated device once payment is confirmed.
      2. Any trial license bond in device will be activated along with newly purchased license. Service days will be accumulated.
    2. Manual-activation
      1. License keys will send to purchaser via email along the Invoice after successful payment and can be checked in Order History.
      2. You have to redeem and activate license key in specify Service Portal once you receive the keys. The details about redeem License key will send to purchaser via email along the Invoice.
  2. Auto-Renewal License

    Zyxel Online License Store offers a variety of licenses on an auto-renewing subscription basis. Auto-Renewal ensures continued use of your license services until you choose to cancel, with no need to keep track of renewal dates. Your licenses will automatically renew when the license remaining dates less than 25 hours. Most Auto-Renewal licenses are offered on either an annual or monthly basis. You can cancel the Auto-Renewal plan at any time. Cancellation must be requested prior to the renewal date to avoid the charge.

    1. Annual Plan, Paid Annually
      1. Your Auto-Renewal plan begins as soon as your initial payment is processed. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes. Your plan will automatically renew when the license remaining dates less than 25 hours without notice until you cancel. You authorize FastSpring, our transaction partner, will be responsible for all transaction and payment management, to store your payment method(s) and to automatically charge your payment method(s) when the license remaining dates less than 25 hours until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), until you cancel.
      2. Zyxel may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-year term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date.
      3. If your payment fails, FastSpring will retry and send notification to you. If you don’t provide the available payment within 15 days after the license expired. Zyxel may suspend your plan. You can edit your payment information anytime in Fastspring payment management page via Zyxel Online License Store.
      4. For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize FastSpring to charge your payment method for your additional purchases without providing FastSpring further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when FastSpring automatically charge your payment method in connection with a recurring subscription or when you add or change the licenses in plan.
      5. You get a license you’ve subscribed to, that belongs to you, and only you. You can’t transfer that license to anyone else. If you transfer the license, your Auto-Renewal plan will be canceled immediately.
      6. You could cancel your Auto-Renewal Plan anytime via Zyxel Online License Store. If you cancel, you will have full protection until the end of the already paid term and you will not be charged for any subsequent periods.
      7. You could request a refund via Zyxel Online License Store. If you request refund within 30 days of your initial order, you’ll be fully refunded and related service or license key will be revoked and terminated. Non-refundable if you request after 90 days of your initial order. Partially refunded may be happened within 90 days of your initial order and related service or license key will be revoked and terminated.
    2. Annual Plan, Paid Monthly
      1. Your Auto-Renewal plan begins as soon as your initial payment is processed. Your Auto-Renewal plan will automatically renew when the license remaining dates less than 25 hours without notice until you cancel. You authorize FastSpring, our transaction partner, will be responsible for all transaction and payment management, to store your payment method(s) and to automatically charge your payment method(s) when the license remaining dates less than 25 hours until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), renewal of your contract when the license remaining dates less than 25 hours until you cancel.
      2. Zyxel may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-year term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date.
      3. If your payment fails, FastSpring will retry and send notification to you. If you don’t provide the available payment within 15 days after the license expired. Zyxel may suspend your plan. You can edit your payment information anytime in Fastspring payment management page via Zyxel Online License Store.
      4. For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize FastSpring to charge your payment method for your additional purchases without providing FastSpring further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when FastSpring automatically charge your payment method in connection with a recurring subscription or when you add or change the licenses in plan.
      5. You get a license you’ve subscribed to, that belongs to you, and only you. You can’t transfer that license to anyone else. If you transfer the license, your Auto-Renewal plan will be canceled immediately.
      6. You could cancel your Auto-Renewal Plan anytime via Zyxel Online License Store. If you cancel after 14 days of your initial order, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.
      7. You could request a refund via Zyxel Online License Store. If you request refund within 14 days of your initial order, you’ll be fully refunded and related service or license key will be revoked and terminated. Non-refundable if you request after 14 days of your initial order.
    3. Monthly Plan, Paid Monthly
      1. Your Auto-Renewal plan begins as soon as your initial payment is processed. Your Auto-Renewal plan will automatically renew when the license remaining dates less than 25 hours without notice until you cancel. You authorize FastSpring, our transaction partner, will be responsible for all transaction and payment management, to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), , renewal when the license remaining dates less than 25 hours until you cancel.
      2. Zyxel Online License Store may change your plan’s rate each monthly renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-month term, Zyxel Online License Store will accordingly adjust the tax-inclusive price for your plan on your next billing date.
      3. If your payment fails, FastSpring will retry and send notification to you. If you don’t provide the available payment within 15 days after the license expired. Zyxel may suspend your plan. You can edit your payment information anytime in Fastspring payment management page via Zyxel Online License Store.
      4. For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize FastSpring to charge your payment method for your additional purchases without providing FastSpring further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when FastSpring automatically charge your payment method in connection with a recurring subscription or when you add or change the licenses in plan.
      5. You get a license you’ve subscribed to, that belongs to you, and only you. You can’t transfer that license to anyone else. If you transfer the license, your Auto-Renewal plan will be canceled immediately.
      6. You could cancel your Auto-Renewal Plan anytime via Zyxel Online License Store. If you cancel, you will have full protection until the end of the already paid term. After this date, your plan will end, and you will not be charged for any subsequent periods.
      7. You could request a refund via Zyxel Online License Store. If you request refund within 14 days of your initial order, you’ll be fully refunded and related service or license key will be revoked and terminated. Non-refundable if you request after 14 days of your initial order.
    4. Coupon Code
      1. Coupon code will only be applied on first applicable purchase of Auto-Renewal License
    5. End of Life License
      1. From time to time Zyxel Online License Store may discontinue or remove certain particular features of the license. When we stop offering it for purchase, it reaches end of sale and you won’t be able to renew your Auto-Renewal Plan after the end of sale date. Your Auto-Renewal Plan will be deactivated. In order to make new and better things, sometimes we have to stop supporting older products. We also have to make changes to features of the license if required by third party platforms and software that are outside of our control.

Terms & Condition

  1. This agreement will remain in effect until the expiration, termination, or renewal of your License Subscription, whichever is earliest.
  2. You may terminate a License Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective.
  3. In no case shall Zyxel Online License Store liability exceed the purchase price paid by you for Zyxel. The disclaimers and limitations set forth above will apply regardless of whether you accept to use, evaluate, or test Zyxel Online License Store and our license.
  4. We strongly recommend that you back up your data frequently. You shall at all times be under a duty to mitigate your loss.

Collection and Use of Personal Information

  1. Zyxel has a Privacy Policy that describes how we collect and use personal information of customers and web visitors ("Privacy Policy"). We encourage you to carefully review the Privacy Policy before providing any personal information using our services. Zyxel is not liable for any lack of privacy that you may experience from using our services. Please refer to our Privacy Policy for additional information.

Updates

  1. Zyxel Online License Store will use reasonable efforts to provide notice of material changes to Zyxel Licenses or changes to the terms of this Agreement by emailing you at the address provided in your registration and by posting them on Zyxel’s official website, www.zyxel.com/homepage.shtml. It is your responsibility to check the website to learn of these modifications. Changes to these Terms, which may be made at Zyxel’s sole and exclusive discretion, will be effective upon acceptance of this Agreement (as described herein) for new subscriptions and effective for all existing users thirty (30) calendar days after the posting of the new terms on Zyxel’s website at www.zyxel.com/homepage.shtml. You agree to be bound by the terms of the Agreement, as modified. If you do not agree to the modified Terms you are not permitted to use Zyxel Licenses and must terminate your Licenses subscription immediately.
  2. Upon renewal of your License Subscription, this agreement will terminate, and your License Subscription will thereafter be governed, by the terms and conditions set forth in the Portal on the date on which your License Subscription is renewed (the "Renewal Terms"). If you do not agree to any Renewal Terms, you may decline to renew your Subscription.

As of 1st Sep, 2022