Frequently Asked Questions

Your Wi-Fi speed is important to ensure both that your internet runs smoothly and that you get the most out of your online experience. There are a number of factors that can determine the speed of your Wi-Fi, from the type of broadband service you have and the package you have selected, to the technology used to deliver your broadband.
The speed of your Wi-Fi is measured in megabits per second (Mbps). The more megabits you download per second, the faster your internet connection will be. A good Wi-Fi speed will depend on how you use the internet, for example someone browsing the internet from time to time will need different speeds to, say, an online gamer or someone streaming videos.
If you’re just reading articles, sending emails, and generally browsing the internet, a light package with 10 to 12 Mbps can get you by. However, for streaming video, gaming and heavy use, you will need a faster download speed. If you have multiple devices connected to the Wi-Fi in one household with heavy usage, you will generally need above 50 Mbps and a higher bandwidth.
For a fast and reliable connection, our Multy award-winning mesh WiFi system solution is great for small and large environments, with a dedicated Tri-band Wi-Fi technology, meaning more devices can be accommodated on your network. We also have a great range of wireless extenders to help boost your existing Wi-Fi signal or extend the range of your wireless LAN to new areas.
If you have router in your home or office to connect your devices to the internet, then your router is using a WAN connection to make this possible. WAN stands for a wide area network. An ISP – internet service provider – operates a WAN to which home and office routers can connect by WAN connection.
In urban areas, the WAN could be made up of fibre optic cables running under the ground. In remote rural locations, the WAN might be a satellite network. However it’s achieved, the goal is the same – to bridge the gap between a local network and a larger wide area network. And that normally means internet access too.
A WAN port is part the physical link between a router and a WAN (a wide area network). It’s typically used to establish a connection between a router and the internet. A router connected to a WAN by cable will need to have a port (a small socket) into which the cable’s end connector can be inserted.
As a router often has the same type of port available to connect laptops and PCs by ethernet cable, the WAN port will have markings and colour coding to differentiate it from these other local LAN ports.
As the name suggests, ransomware is malicious software intended to stop a user accessing a computer system, file or database until a ransom is paid. Antivirus software may not detect ransomware, so it up up to users to exercise caution when opening email attachments and downloading files from the web, in addition to backing up essential data offline where it is safer from potential harm.
5g is short for “fifth generation”, the latest version of cellular networking which supports more connected devices and increases the speed, reliability and coverage available to mobile phone network users.
Confidentiality is essential to any business, and VPNs (virtual private networks) provide secure and private communication between remotely connected devices belonging to the same business organization.
The IT department of a company will implement the VPN via the configuration of the company server, providing individual workers with any hardware, software and credentials they need to connect to it. Privacy and security are achieved by password access along with encryption similar to the type used by websites to receive online purchases.
Network management is the process of implementing and maintaining a computer network. The goal of network management is to prevent issues before they occur and ensure the smooth operation of computer network activity within a business or organization.
An ethernet switch is a hardware device to which local devices like PCs are connected by cable. Any device can then communicate with any other device on this cable network. It will often be the case that the switch will also have a cable connection with a central router, which allows the local devices to connect to other segments of a computer network, as well as connect to the internet.