EU Data Act statement
Effective Date: 2025-09-12
Regulation (EU) 2023/2854
Zyxel Communications Corporation, under its sole responsibility, hereby makes the following declarations regarding Zyxel connected products, the Zyxel One App:
- In accordance with the EU Data Act, users are entitled to access the data generated through their use of Zyxel connected products they own, rent, or lease, as well as any Zyxel related services.
- Users may choose to share such data with a third party. This can be done either directly by the user or by the user instructing the designated data holder (e.g., the user’s internet service provider) to share the data with the third party.
- Zyxel Communications Corporation maintains contractual agreements with users (e.g., software license agreements) or service providers (e.g., sales, rental, or service contracts) that define the rights related to the access, use, and sharing of data generated by the Zyxel connected products and/or Zyxel related services. Information on how to access such data is provided in the Zyxel product user guide and/or the relevant contracts or other documentation.
- Zyxel Communications Corporation will not use any non-personal data generated by the Zyxel connected products without the consent of the user or to meet Zyxel’s contractual or legal obligations to the user.
- In the event of any conflict between the provisions of the General Data Protection Regulation (GDPR) and the EU Data Act, the GDPR shall take precedence with respect to the protection of personal data processed through the use of the connected products or related services, in accordance with Article 1(5) of the EU Data Act.
Data generated from product
Product
| Data type | Data access method: GUI(WEB), CLI (ssh) | Data format | Estimated volume | Data stored location | Data exist after reboot(Y/N) | Data exist: after restore to default (Y/N) | Data generating in real-time(Y/N) |
|---|---|---|---|---|---|---|---|
| MAC address on ARP table | GUI, CLI | string | 64 KB | Remote server: TR-069, TR-369 | No | No | Yes |
| Connection/Session Table | CLI (root) | string | 1600 KB | No Support | No | No | Yes |
| Multicast Group Status | GUI | string | 32 KB | No Support | No | No | Yes |
| WiFi clients/MESH nodes (MAC table, signal strength and quality measurements) | GUI, CLI | json | <4096 bytes | Remote server: TR-069, TR-369 | No | No | Yes |
| Fixed WAN (MAC table, port statistics and quality measurements) | GUI, CLI | string | 1 KB | Remote server: TR-069, TR-369 | No | No | Yes |
| Mobile WAN (MAC table, port statistics and quality measurements) | GUI, CLI | string | 2 KB | Remote server: TR-069, TR-369 | No | No | Yes |
| Counters for transmitted data on WAN/Mobile/Wi-Fi/LAN | GUI, CLI | string | 1 KB | Remote server: TR-069, TR-369 | No | No | Yes |
| Power usage | GUI, CLI | float | 8 bytes | No Support | No | No | Yes |
| Device logs | GUI, CLI | string | 8 KB | Local data: Feature design in, syslog Remote server: syslog, TR-069, TR-369 | Yes | No | Yes |
| Device information through the DHCP client | GUI, CLI | string | 8 KB | Remote server: TR-069, TR-369 | No | No | Yes |
| VoIP related data (call history) | GUI, CLI | string | 1. Outgoing call: 200~250 bytes/entry x 300 entries 2. Incoming call: 200~270 bytes/entry x 300 entries. Length varies with phone number/caller ID length. | Local data: Feature design in, syslog Remote server: syslog, TR-069, TR-369 | Yes | No | Yes |
| System Monitor Log | GUI, CLI | string, compressed human readable TXT file | 200 KB/h, data up to 50MB, older data removed as newer data is generated | Feature design in | Yes | No | Yes |
FOTA Cloud Server
| Data type | Data access method: GUI(WEB), CLI (ssh) | Data format | Estimated volume | Data stored location | Data exist after reboot(Y/N) | Data exist: after restore to default (Y/N) | Data generating in real-time(Y/N) |
|---|---|---|---|---|---|---|---|
| Database (Device manufacture information) | GUI, CLI | SN: string FW version: string Query timestamp: integer | 1024 bytes | No Support | No | No | No |
Data generated from Zyxel One APP
| Category | Generated Content | Data format | Estimated volume | Storage Location | How to delete |
|---|---|---|---|---|---|
| APP features | 1. Login account/pw 2. Profile photo 3. First time open APP 4. Terms agree 5. API token | string | 1024 bytes | Within in specific file system, end users can’t access to it unless device is root or jailbreak. | 1. Android: Clear APP data or uninstall APP 2. iOS: Uninstall APP |
| APP features for CPE | 1. MAC 2. Serial Number 3. SSID 4. Pre-shared key 5. IP Address 6. WiFi Band 7. WiFi Channel 8. Firmware Version 9. RSSI 10. Link Rate 11. Uptime | string | 1024 bytes | Within in specific file system, end users can’t access to it unless root or jailbreak. | 1. Android: Clear APP data or uninstall APP 2. iOS: Uninstall APP |