End-of-Life policy

Zyxel Communications Corporation (“Zyxel”) products will reach their end of life (“End-of-Life” or “EOL”) due to factors like market changes, technology upgrades, or product maturity. When a product becomes EOL, Zyxel will discontinue all firmware updates, security patches, and maintenance support. Technical support may also become limited or end, based on the announced EOL timeline.

To assist customers in planning ahead, Zyxel will provide advance notice of key EOL milestones such as end of sale, last buy, and end of pre and post sales support. Zyxel will recommends replacing EOL products with current product models to maintain network performance and security.

In determining the time and situation for a product’s End-Of-Life, Zyxel aims to set the boundary conditions for the development of secure products with digital elements by ensuring that hardware and software products are placed on the market with fewer vulnerabilities and that security is taken seriously throughout a product’s lifecycle.

Zyxel also aims to create conditions improving transparency with regard to the post sales support period for products with digital elements made available on the market. For the purpose of ensuring the security of products with digital elements after their placement on the market, Zyxel will determine the support period, which should reflect the expected lifetime of the product with such digital elements.

The post sales support period for which Zyxel ensures the effective handling of vulnerabilities will be no less than five years, unless the expected lifetime of the product with digital elements is less than five years, in which case Zyxel will ensure support for that lifetime.

Customers are referred to Zyxel’s official EOL announcements for details and replacement options. Zyxel’s goal is to ensure a smooth transition while continuing to deliver secure and reliable broadband products and solutions.

Scope

Zyxel’s EOL Policy applies to all Zyxel branded hardware and software (collectively “Products”) that have their own unique product serial number or product identifier (“SN”).

* Versions or releases of a Product that do not have a unique SN and Products not branded “Zyxel” are not subject to this Policy.

This EOL Policy covers all new EOL notifications made in all regions on or after August 27, 2025. It does not apply to a Zyxel Product that is already subject to an EOL notification as of August 27, 2025.

EOL milestones
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Implementing rules
  1. External notification of end of sale is typically one year before the End of Global Marketing date, which is the date after which you can no longer purchase the relevant Zyxel Product. Such notice will appear on the Zyxel website. Please visit this site regularly as it contains useful information regarding Zyxel's EOL Policy and program.
  2. The last customer purchase and delivery date for hardware is one year after the End of Global Marketing announcement date.
Zyxel will provide the following to customers with active support contracts:
  1. Two years of routine failure analysis for hardware from the End of Global Marketing date.
  2. Two years of bug fixes, maintenance releases, solutions, or patches for critical vulnerabilities from the End of Global Marketing date.
  3. Two years of OS software support from the software End of Global Marketing date.
  4. Two years of technical assistance center (TAC) support for application software from the End of Global Marketing date.
  5. Two years of TAC support for hardware from the End of Global Marketing date. TAC support for the final release of OS software running on the EOL hardware will be coterminous with the hardware, regardless of the OS software EOL date.
  6. Two years of replacement parts for hardware from the End of Global Marketing date, in accordance with Zyxel’s Return Materials Authorization (RMA) process.
Non-contractual support:

In the event customer contracts or applicable local regulations require Zyxel to provide warranty or technical support beyond the standard two-year period from the End of Global Marketing date, Zyxel shall continue to provide technical support for the affected products until the later of:

(i) two years after the End of Global Marketing date, or
(ii) the end of the warranty period contractually agreed with the customer.

Explanation of the exception provisions
  1. Zyxel will provide up to two years of technical support beginning from the End of Global Marketing date, including routine hardware failure analysis, firmware or software bug fixes, maintenance releases, workarounds, and critical patch updates.
  2. However, since the core functional chipsets used in Zyxel products —such as Wi-Fi®1 SoCs, network processors, Bluetooth®2 MCUs are sourced from suppliers, Zyxel depends on the Software Development Kits (SDKs) provided by these suppliers to develop software stacks, USB interfaces, and feature packages. Many security vulnerabilities and product issues originate from these SDKs, particularly when they include third‑party libraries. If a chipset supplier discontinues support or regular maintenance for its SDK, it becomes technically impossible to remediate vulnerabilities at the chipset level. Consequently, Zyxel explicitly states that post‑EOL technical support does not cover issues arising from or dependent on unsupported SDK components.
  3. Beyond the two-year support period following the End of Global Marketing date, Zyxel may, at its discretion, choose to address critical vulnerabilities and bugs on a case-by-case basis.
EOL policy advisory notes
  1. Zyxel will provide information about upcoming EOL dates and upgrade options on Zyxel's website and may also send notifications through the Zyxel notification service. When a product reaches its End of Global Marketing date, we will not accept new orders for that product.
  2. Note that the End of Global Marketing date does not affect Zyxel’s product warranty. Zyxel will continue to fix hardware and replace parts according to its official warranty and replacement policy.
  3. Zyxel will continue to provide support for any in-warranty product after the End of Global Marketing date, subject to the terms and conditions of the applicable product warranty. EOL will not alter the product’s limited warranty period from the customer’s purchase date. Warranty and other related details depend on the local Zyxel distribution sales policy.

1 Wi-Fi® is a registered trademark of Wi-Fi Alliance.
2 Bluetooth® is a registered trademark of Bluetooth SIG, Inc.