WiFi Connections
I cannot access the Multy Device or ping any computer from the WiFi network.
• Make sure WiFi is enabled on the Multy Device.
• Make sure the WiFi adapter on your computer is working properly.
• Make sure the WiFi adapter on your computer is IEEE 802.11 compatible and supports the same WiFi standard as the Multy Device.
• Make sure your computer (with a WiFi adapter installed) is within the transmission range of the Multy Device.
• Check that both the Multy Device and the WiFi adapter on your computer are using the same WiFi and WiFi security settings.
• Make sure traffic between WiFi and the LAN is not blocked by the firewall on the Multy Device.
• Make sure you allow the Multy Device to be remotely accessed through the WLAN interface. Check your remote management settings.
The WiFi connection is slow or intermittent.
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other WiFi devices.
To optimize the speed and quality of your WiFi connection, you can:
• Move your WiFi client closer to the Multy Device if the signal strength is low.
• Reduce WiFi interference that may be caused by other WiFi networks or surrounding wireless electronics such as cordless phones.
• Place the Multy Device where there are minimum obstacles (such as walls and ceilings) between the Multy Device and the WiFi client. Avoid placing the Multy Device inside any type of box that might block WiFi signals.
• Reduce the number of WiFi clients connecting to the same Multy Device simultaneously, or add additional Multy Devices if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the WiFi client is sending or receiving a lot of information, it may have too many programs open that use the Internet.
• Position the antennas for best reception. If the Multy Device is placed on a table or floor, point the antennas upwards. If the Multy Device is placed at a high position, point the antennas downwards. Try pointing the antennas in different directions and check which provides the strongest signal to the WiFi clients.