USB File Sharing Problems

I cannot access or see a USB device that is connected to the Multy Device.

• Disconnect the problematic USB device, then reconnect it to the Multy Device.

• Ensure that the USB device has power.

• Check your cable connections.

• Restart the Multy Device by disconnecting the power and then reconnecting it.

• If the USB device requires a special driver, install the driver from the installation disc that came with the device. After driver installation, reconnect the USB device to the Multy Device and try to connect to it again with your computer.

• If the problem persists, contact your vendor.

What kind of USB devices do the Multy Device support?

• It is strongly recommended to use version 2.0 or higher USB storage devices (such as NTFS or FAT32 file system, USB hard drives) and/or USB devices. Other USB products are not guaranteed to function properly with the Multy Device.

• The Multy Device do not support 3G/4G USB dongles.