Internet Access
I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
• Go to Expert > Maintenance > Operation Mode. Check your system operation mode setting.
If the Multy Device is in Standard Mode, make sure the WAN port is connected to a broadband modem or router with Internet access. Your computer and the Multy Device should be in the same subnet.
If the Multy Device is in Bridge Mode, make sure the WAN port is connected to a broadband modem or router with Internet access and your computer is set to obtain an dynamic IP address.
• If the Multy Device is in Standard Mode, make sure you entered your ISP account information correctly in the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the WiFi settings in the WiFi client are the same as the settings in the AP.
• Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Multy Device), but my Internet connection is not available anymore.
• Check the hardware connections. Check the LEDs status of the Multy Device to make sure the Multy Device is connected to the Internet and working properly. See the Quick Start Guide.
• Use the Speed Test or Diagnostics function on the Multy app to check the connection speed. Check if the Multy Devices in this Multy site can transmit/receive Internet traffic normally.
• Check your Multy site Parental Control settings. Make sure your client device is not blocked from the Internet by any parental control profile.
• Reboot the Multy Device.
• If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
• There might be a lot of traffic on the network. Check the LEDs status. If the Multy Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.
• Check the signal strength. If the signal strength is low, try moving the Multy Device closer to the AP if possible, and look around to see if there are any devices that might be interfering with the WiFi network (for example, microwaves, other WiFi networks, and so on).
• Reboot the Multy Device.
• If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.