US-Based Tech Support and Advanced Replacement services in 1 year and 3 year contracts for professional access to ZyXEL's US-Based support team on a wide range of networking applications. These contracts are purchased on a per device basis. These contracts provide you with priority case escalation to ensure a shorter resolution time. Note this is service support beyond standard 30 days complimentary support. Part # for the licenses based on the product class matrix below.
For the customers who need technical support to set up the product with a basic installation and application, please consider extending the 30 days complimentary support to 90 days. You can do so by registering your product at http://www.zyxel.com/us/en/form/product_registration.shtml
To obtain the complimentary support, customers must register the product within 30 days of purchase. A delay beyond the 30 days in the registration of the product may result in reduced or lost coverage of the complimentary support.
|1 Year Tech Support||License Model||Products Supported|
|Class A||ICTS1YCA||USG40 / USG40-NB / USG40W / USG40W-NB|
|Class B||ICTS1YCB||USG60 / USG60-NB / USG60W / USG60W-NB / USG110 / ZyWALL 110|
|Class E||ICTS1YCE||USG1100 / USG1900|