Should you have any queries with your products, we offer self-help online support options. Visit our download library for user manuals. Quick Start Guides, Software & latest firmware. Browse our support articles on the FAQ/Knowledgebase .
Get help or assistance from the community on the Zyxel forum
If you believe your product is faulty or you need further assistance, or you were unable to find a solution in the self help options you can contact Zyxel Customer Support by chat, email or phone.
If you have been in contact with Zyxel Support and they have established that the product is faulty and needs to be repaired or replaced, we offer our repair service/RMA .
Next Business Day/NBD
For specified products ZyXEL offer a Next Business Day Shipment Service for a replacement device. In addition to standard free of charge service, Zyxel offers a chargeable NBD Delivery service. To qualify for this service you simply purchase the service license and activate it through the process of registration.
Read more about Zyxel Advanced Replacement Services
Products and warranties
For a list of ZyXEL products and warranties see the Producs and Warranties