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Customer Support Overview

Zyxel is dedicated to ensuring you can take advantage of everything our products have to offer. Within Zyxel we understand that our customers need products that are reliable and meet the demands of our customers’ networks. We appreciate that sometimes something can go wrong and we aim to meet the expectations of our customers.

Online resources

Should you have any queries with your products, we offer self-help online support options. Visit our download library for user manuals. Quick Start Guides, Software & latest firmware. Browse our support articles on the FAQ/Knowledgebase .
Get help or assistance from the community on the Zyxel forum

Contact support

If you believe your product is faulty or you need further assistance, or you were unable to find a solution in the self help options you can contact Zyxel Customer Support by chat, email or phone.

Repair Service/RMA

If you have been in contact with Zyxel Support and they have established that the product is faulty and needs to be repaired or replaced, we offer our repair service/RMA .

Next Business Day/NBD

For specified products Zyxel offer a Next Business Day Shipment Service for a replacement device. In addition to standard free of charge service, Zyxel offers a chargeable NBD Delivery service. To qualify for this service you simply purchase the service license and activate it through the process of registration.
Read more about Zyxel Advanced Replacement Services

Products and warranties

For a list of Zyxel products and warranties see the Producs and Warranties