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Welcome to the ZyXEL Networking Glossary - your definitive source for descriptions of networking terms and ZyXEL's product features.

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    Interactive Voice Response (IVR) is a phone technology that can detect voice and touch tones carried over a normal phone call and then respond with pre-recorded audio prompts to further direct callers on how to proceed. IVR systems can be used to control most functions where the interface can be broken down into a series of simple menu choices.