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ZyXEL Launches Lifetime Warranty on Switches and Business Wireless Solutions

ZyXEL has dramatically changed its warranty policy in the European region by offering a lifetime warranty on enterprise infrastructure products.


It currently provides the warranty on all of its switches (except for the small, unmanaged models), as well as the NWA Series of business access points and the wireless controllers of the NXC Series. Moreover, the warranty also covers fans and power supplies. 

In practice, this warranty means that the company will repair or replace the product that develops a fault for up to five years after it is no longer manufactured. (A list of products with their last production dates is published on both the local and global ZyXEL websites.) This ensures total investment protection for customers and enables partners to offer ZyXEL’s products with complete confidence. 

Martin Bratičák, Head of Channel CEE at ZyXEL, says it is an indication of the company’s own high expectations and of the confidence it has in its solutions and wants to pass on to its customers. 

‘ZyXEL is increasingly renowned for its reliability, as well as the quality and performance of its products. Due to our manufacturing quality and processes, we experience very low failure rates on enterprise infrastructure products, even when they have been used intensively for a number of years. Our design, manufacturing and quality control standards are high and the more units we produce the more certain we can be of the stability and consistency of the products. Sales of our switches and Wi-Fi solutions to business customers have been growing strongly. We have now reached the point where we can confidently provide the limited lifetime warranty on a wide range of products. With the explosion of mobile device usage, more businesses are now looking to upgrade their networks, especially to increase throughputs on Wi-Fi and, subsequently, on the network backbone, which is provided by switches. They can purchase a ZyXEL solution safe in the knowledge that their investment will be safeguarded.’

The warranty will benefit both end users and partners, adds Bratičák. ‘We’d expect most of our switches and wireless products to be in full use for between three and six years or even longer. For business users, the extended warranty is a rock-solid guarantee of return on investment and another good reason to choose ZyXEL. For resellers, it provides added assurance and means that they can offer our key products with complete confidence.‘