Within Zyxel we understand that our customers networking equipment is critical to the on-going running of their business and as a result we strive to continually review our manufacturing procedures to ensure the products we sell are reliable and meet the demands of our customers networks. We appreciate that sometimes something can go wrong and have defined a range of warranty services designed to meet the expectation of our customers. In an unlikely event of failure on Zyxel networking equipment, our Advanced Replacement Services enable us to minimize the impact to our customers and have them up and running as normal as soon as possible. This saves costs and helps our customers to recover quickly.
To take the stress out of equipment failures Zyxel has defined two levels of advanced replacement services applicable to our business products. The service covers all products listed under the SMB section of the Zyxel local websites. In Zyxel we believe the decision on the level of service should be defined by our customers. As a result we offer our customers the choice of two levels of service:
This service is free for all Zyxel professional network product or SMB Business products. The Zyxel service and support organisation will send out a replacement product to you from our service center on the next business day after notification and acceptance of a failure. On receipt of the replacement item you simply arrange the return of the defective one to us.
In addition to the standard free service Zyxel offers a chargeable Next Business Day Delivery Service(NBDD) for our customers critical networking equipment. To enable this service you simply purchase a service license, link it to the registered device and in the event of a failure Zyxel will guarantee the dispatch of the replacement product on the same business day as your notification to Zyxel of the issue.
For a list of all products specifically covered by the Advanced replacement services: please click here.
Should you have a query with regards to the coverage of a specific product please contact your Zyxel sales office or the local Zyxel support organization.
At Zyxel we encourage all of our customers to register their products so we can ensure the right levels of service and products are available to meet any customer issues that may arise. For the Next Business Day delivery service and linked license registration is mandatory.
The address of the license service is portal.myzyxel.com/users/sign_in
To enable the Next Business Day Delivery Service for each product, a registration on our Server http://www.myzyxel.com within 90 days of receipt of the purchased product is mandatory.
The registration process consists of the following steps:
To process or activate the advanced replacement of a business product please follow the procedure below:
This document describes the Terms and Conditions of product services that Zyxel Communications, further named “Zyxel”, provides for end users and value added resellers of specified products. Next Business Day extended services are part of the valid warranty terms and conditions for Zyxel products. The process of operating the swap device to customer is called Return Material Allowance further named “RMA”.
|NBD-SW||NBD-SW-ZZ0101F||2-YR EU-Based Next Business Day Delivery Service for SWITCH|
|NBD-SW-ZZ0101F||4-YR EU-Based Next Business Day Delivery Service for SWITCH|
|NBD-GW||NBD-GW-ZZ0001F||2-YR EU-Based Next Business Day Delivery Service for Gateway|
|NBD-GW-ZZ0002F||4-YR EU-Based Next Business Day Delivery Service for Gateway|
|NBD-WLAN||NBD-WL-ZZ0001F||2-YR EU-Based Next Business Day Delivery Service for WLAN|
|NBD-WL-ZZ0002F||4-YR EU-Based Next Business Day Delivery Service for WLAN|