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Nebula harnesses power of machine learning to deliver the future of hotel services

The latest evolution of Zyxel’s cloud platform will change the way hotels deploy, manage, and invest in IPTV


Hsinchu, Taiwan, 17 June 2019Nebula, the cloud networking solution from Zyxel, now offers an array of intelligent features designed specifically for IPTV deployments. In addition to using machine learning to enhance network performance, the expanded toolbox—available to Professional Pack subscribers—gives hotels, resorts, and other lodging businesses a valuable look into IPTV guest usage.

Powerful analytics with machine learning

Zyxel’s wealth of knowledge with hospitality applications has allowed the network innovator to develop a unique machine learning engine. Taking the form of the new Network Analytic Alert, the engine analyzes statistics collected by Nebula and proposes configuration changes for the optimal IPTV experience. It also keeps a vigilant eye on the network traffic flowing through each and every switch port and sends out a warning if unusual activity is detected.

Many IPTV performance issues, such as sluggish startup, screen freezing, and channel switching delays, stem from the fact that TV manufacturers often lack familiarity with the multicasting technology at the heart of IPTV. By leveraging machine learning and sophisticated monitoring technology, the analytic tool quickly identifies and informs users of any problems, significantly reducing the time it would take to troubleshoot. Since all the protective measures take place behind the scenes, guests enjoying IPTV programs won’t notice a thing.

Advanced IGMP to boost bandwidth

Another way Nebula improves IPTV networks is via newly developed IGMP settings. While Nebula has always supported basic IGMP snooping, the process that helps manage the delivery of IP multicasts, the Professional Pack now has a dedicated management pane for Advanced IGMP controls. The advanced settings, created with IPTV deployments in mind, enhance bandwidth management and overall network functionality. And because the control interface is the definition of user-friendly, time-pressed hotel managers only need a few mouse clicks for top-notch IPTV service.

Visibility into user interests

Most IPTV deployments rely upon multicast servers that have a limited ability to gather guest usage data. To resolve this problem, Nebula is introducing the IPTV Report, which allows for detailed visibility into how guests are using IPTV service. By tracking and displaying important statistics, such as channels currently being watched and channel popularity by day and time, the feature helps hotel managers decide which channels to hold onto and which to consider replacing. In addition to making program investment more efficient for hotels, the report ensures guests are getting the shows they truly desire.

“With Nebula, we were the first network company to introduce an affordable and easy-to-use cloud networking solution to SMBs,” remarked Crowley Wu, VP of Zyxel’s Networking SBU. “Now we’re leading again in implementing machine learning technology to help our hospitality partners develop the best IPTV solutions.”

For more information about Zyxel Nebula, please visit: https://www.zyxel.com/nebula

Experience Nebula in real time via Zyxel’s Nebula landing page: https://nebula.zyxel.com

About Zyxel
Focused on innovation and customer-centric technology and service, Zyxel has been connecting people to the Internet for nearly 30 years. Our ability to adapt and innovate with networking technology places us at the forefront of the drive to create connectivity for telcos and service providers, businesses and home users.

Zyxel is a global force in today’s communications market with an unrivalled track record, including:

-    1,500 passionate associates worldwide
-    100 million devices creating global connections
-    700,000 businesses working smarter with Zyxel solutions
-    150 global markets served

Today, Zyxel is building the networks of tomorrow, unlocking potential, and meeting the needs of the modern workplace — powering people at work, life, and play. Zyxel, Your Networking Ally.