On the surface, Hotel Luise Riva del Garda seemed to have everything working in its favor. Located on a beautiful lake in the picturesque northern Italian city of Trentino, the four-star facility benefited from the perfect blend of location and luxury. Unfortunately, some guests were unhappy with the hotel’s outdated wireless network, and they were making their dissatisfaction known online. Literally seeing the writing on the wall, the hotel’s management wasted no time in updating their Wi-Fi network, which had previously been patched together with a variety of hardware from different manufacturers. With the help of ZyXEL, they created a unified wireless network with three-tiered VLAN access for guests, security cameras and hotel staff, resulting in happy customers and increased productivity.