Service Overview

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ZyXEL offers complete networking solutions including broadband access, enterprise applications and digital home equipments. As one of the world’s leading network solution vendors, ZyXEL is dedicated to ensuring that customers can efficiently and safely take advantage of everything ZyXEL products and solutions has to offer. Also, with good service and support from ZyXEL, customers should be able to master the products effortlessly. With the Customer Service Organization (CSO), ZyXEL provides assistance to partners worldwide through support and services for its products and solutions.

ZyXEL provides services in several areas including education, support documents, support feedback, and warranty as well as other professional services. The followings are overview of services provided by ZyXEL.

*Normal Business hours for Tech Support are 8am-5pm Pacific Standard Time, Monday through Friday.  Please note that any information you supply is protected by the terms of ZyXEL Communications privacy policy. Toll free support phone number: 1-800-255-4101


Service Overview | ZyXEL

Customer can submit technical problems and feedback regarding ZyXEL products or services through the ZyXEL local subsidiaries or partners. In case that the technical problems cannot be solved with the Product User Guide or Knowledge Base, please contact the local reseller where you bought the device for instant help. A ZyXEL office for the region where you bought the device is a preference support contact if you encounter any difficulty reaching your reseller.