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Welcome to the ZyXEL Networking Glossary - your definitive source for descriptions of networking terms and ZyXEL's product features.

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    Consultant transfer

    A consultant transfer is a type of call transfer. Person one calls person two (a secretary, for instance). Person two calls person three (usually to ask whether person three is “in”) and then transfers the call. Typically, the person two places the call with person one on hold, makes another call, speaks to person three, transfers the call and then hangs up. A consultant transfer is also known as a supervised transfer. See also Blind Transfer.