ZyXEL offers complete networking solutions including broadband access, enterprise applications and digital home equipments. As one of the world’s leading network solution vendors, ZyXEL is dedicated to ensuring that customers can efficiently and safely take advantage of everything ZyXEL products and solutions has to offer. Also, with good service and support from ZyXEL, customers should be able to master the products effortlessly. With the Customer Service Organization (CSO), ZyXEL provides assistance to partners worldwide through support and services for its products and solutions.
ZyXEL provides services in several areas including knowledge base, education, support feedback, warranty and forum as well as other professional services. The followings are overview of services provided by ZyXEL.
Knowledge Base (KB) is designed to collect and publish users’ valuable problem-solving experience for reference and reuse. This is a Web-base service providing dynamic self-service information for online support requests. The Knowledge Base is where we post product information, SB and SMB applications, FAQs and articles that might help solving user issues or problems. We suggest users to search questions from the Knowledge Base before submitting a request to the Support Feedback service.