Översikt
For ZyXEL it is central that our products are designed to many years of problemfree usage.
A part of this is a strong service portifolio.
| Service Levels | Level 1 | Level 2 | Level 3 |
| Dead on arrival - DOA |  |
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| 2 year warranty | |
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| Telephone support | (1) |
(2) |
(2) |
| Email support | |
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| Life time warranty | (3) |
(3) |
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| 5 year warranty | (4 ) |
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| Basic Swap Service | |
1: QSG Fee based telephone support.
2: Free phone support of business portifolio products for registered ZyXEL partners
3: Applies to Business Switches only
4: Applies to USG serie products only
Garanti |
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| Warranties | Description |
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2 year warranty |
Where no other warranties are indicated |
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5 year warranty |
ZyWALL USG series incl. power supplies and fans |
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Lifetime (11 years) warranty |
Business switches incl. power supplies and fans |
Tjänster |
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Service |
Description |
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DOA can be claimed within 14 days of the date of purchase. DOA must be claimed at the reseller/distributor where the product was purchased. The customer is responsible for returning the unit to the reseller/distributor. All DOA claims must be returned with all accessories and packing for the claim to be valid. DOA claims sent directly to ZyXEL will be treated as regular RMA. A product is considered DOA if the product is not working correctly e.g. doesn’t power up or is non-functional. A DOA claim can NOT be made on product features. ZyXEL test all products received as DOA and reserves the right to charge a technician fee if the product is found to be without fault. |
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ZyXEL provides swap service for all Service level 3 products. To see whether your product is covered please view the list of products above. |
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Support via email is offered through the entire warranty period. |
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ZyXEL provides free phone support to our partners for the entire portfolio of business products. |
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ZyXEL offers free support to all users according to features described in the Quick Start Guide (QSG). Support for features outside the QSG is offered on a fee basis. What is covered by Quick Start Guide (QSG) support:Connecting the hardware Accessing the Web Configurator Configuring the ZyXEL device with the Wizard setup Configuring wireless setup on PC What is NOT covered by Quick Start Guide support:Advanced configuration in the Web Configurator Advanced configuration of ZyXEL device * Note that these features may not be present in all ZyXEL Device
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ZyXEL Forum är en webbplattform för diskussion och utbyte av information om ZyXEL-produkter och -teknik. Forumet låter kunder och användare publicera och skicka meddelanden och läsa meddelanden som postats av andra. Det är ett utmärkt ställe att lära sig mer och dela kunskap med andra användare över hela världen. http://forum.zyxel.com/