ZyXEL Communications named ' Company of the Year ' by Virginia Beach Users Group

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Superior technical support and outstanding product quality cited
February 05, 2001

Placentia, February. 5, 2001 ZyXEL Communications today announced that it has been named "Company of the Year" by the Virginia Beach Users Group. The selection was made by the members of the group through open voting on the organization's website from November 2000 to January 2001.

According to group spokesperson Todd Williams, ZyXEL won by an "overwhelming total." Key factors in the company's selection included its highly reliable, easy-to-install Internet access solutions and its outstanding technical support.

ZyXEL first came under consideration for the award during a comparative review of SOHO access routers. As part of the review process, VBUG's technical team purposely introduced a configuration error and called the participating vendors for support. ZyXEL was the only vendor that proved capable of fixing the problem, and there was no charge for the service. This earned ZyXEL a five-star rating from VBUG.

"As the local voice for our area's user community, we are very committed to encouraging vendors to deliver the highest possible levels of technical service and support to their customers," said Chris Wise, VBUG's president. "ZyXEL offers an excellent example of a vendor that embraces this vision. We are very happy to be able to recognize their superb support and service policies by bestowing this award on them."

This is the eighth consecutive year that VBUG has selected a technology vendor to honor. Previous recipients have included Microsoft, Cisco, and Corel.

"Service and support are an integral part of the delivery of any technology solution," said Munira Brooks, Vice President of Sales and Marketing for the United States. "We are very gratified that VBUG has seen fit to recognize our commitment to ensuring that ZyXEL customers get the help they need to enjoy the full value that our products have to offer."

About Virginia Beach Users Group
Started in 1990, VBUG is a free users group predicated on the belief that information should not have a price tag. Currently, VBUG is one of the largest users groups on the East Coast verified by Mindshare APCUG and Users Group Connection with a total of 475 members.

About ZyXEL Communications
ZyXEL Communications Co. (TAI:2391.TW), located in Hsinchu, Taiwan, is a leading supplier of complete networking access solutions for Internet / Intranet / VPN / Extranet applications. Products developed by ZyXEL over the years are not only industry leaders, but consistently win acclaim and are selected by worldwide telecommunications companies, ISPs, and other major businesses. ZyXEL now serves France Telecom, Earthlink, Verizon, Verio, Sprint, Telefonica Brazil, Telia, and Chunghwa Telecom. For more information on ZyXEL Communications, Inc., visit the company's website at: http://www.zyxel.com.