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For Zyxel it is central that our products are designed to many years of problemfree usage.
A part of this is a strong service portifolio.

If the product is not listed on this page, the standard warranty terms and conditions for Europe apply.
These are normally 2 years from date of customer purchase.

Please find Products with Limited Lifetime Warranty that are now End of Life here: EOL List

The warranties are subject of Terms and agreements

Consumer products
Business products
3 Year 5 Year 5 Year Limited Lifetime*
Armor X1
GS105S V2
GS108S V2
NBG418N/V2
WAP3205/V2
WRE2206
WRE6505
ES-105A v3
ES-108A v3
GS-105B v3
GS-108B v3
GS1200-5HP
GS1200-8HP
All SFP Modules
DAC10G-1/3M
USG 20
USG 20-VPN
USG20W
USG 20W-VPN
USG210
USG40
USG40W
USG60
USG60W
Zywall110
USG110
USG210
Zywall310
USG310
Zywall1100
USG1100
USG1900
MGS3520-28/F
POE12-HP v2
NWA1100-NH
NXC2500
NXC5500
UAG50
UAG 2100
UAG2/4100 w. Printer
UAG4100
UAG5100
NWA3160-N
NWA3560-N
RPS300
RPS600-HP
RM410
EM-412/422
CNA100
SP350E
NWA1123-AC/V2/PRO
NWA5121-N
NWA5121-NI,V2
NWA5123-NI,V2
NWA5123-AC
NWA5301-NJ
NWA5560-N
All Nebula products
WAC6XXX models
ES1100-8P v2
ES3500-8PD
ES1100-16P v2
ES1100-24/G
GS1100-8HP
GS1100-10HP
GS1100-16/P
GS1100-24/E
GS1900-8/HP/V2
GS1900-10HP
GS1900-24/E/HP
GS1900-48/HP
GS1920-24/HP
GS1920-48/HP
GS2210-8/HP
GS2210-24/HP
GS2210-48/HP
GS3700-24/48/HP
MES3500-10
MES3500-24/F
MGS3700-12C
MGS-3712/F
XGS1910-24/48
XGS2210-28/HP
XGS2210-52/HP
XGS3600-26F
XGS3600-28F
XGS3700-24/HP
XGS3700-48/HP
XGS-4528F
XGS-4728F
XGS4700-48F
XS1920-12
XS3700-24
XS3900-48F
XS3900 19"

*Lifetime = 11 years inc power supply and fans.

Service
Description
Dead on Arrival (DOA) Zyxel will treat all defects covered by our warranty policy as DOA. within 30 days after purchasing the product from an official dealer.

When customer chooses to contact Zyxel RMA department, Zyxel will process the claim under the standard warranty conditions. DOA must be claimed at the reseller/distributor where the product was purchased. The customer is responsible for returning the unit to the reseller/distributor. All DOA claims must be returned with all accessories and packing for the claim to be valid. DOA claims sent directly to Zyxel will be treated as regular RMA. A product is considered DOA if the product is not working correctly e.g. doesn’t power up or is non-functional. A DOA claim can NOT be made on product features. Zyxel test all products received as DOA and reserves the right to charge a technician fee if the product is found to be without fault.
Basic Swap Service Zyxel provides swap service for all Business products covered by 5 years or Lifetime warranty. Valid the first 2 years, the continued warranty for the rest of the period will be handled as standard RMA. To see whether your product is covered please view the list of Business products above.
Read more about Basic Swap Service here
Email support Support via email is offered through the entire warranty period.
Telephone support during the entire warranty period Zyxel provides free phone support to our partners for the entire portfolio of business products.
Free support

Zyxel offers free support to all users according to features described in the Quick Start Guide (QSG). Support for features outside the QSG is offered on a fee basis.

What is covered by Quick Start Guide (QSG) support:

  • Connecting the hardware
    Zyxel Support helps with connecting the hardware to the customers Internet connection and computer.
  • Accessing the Web Configurator
    Zyxel Support helps with accessing the Web Configurator in the Zyxel device. This includes setting IP address on a wired computer to either fixed or dynamic IP address depending on product. All configuration of the Zyxel device is done in a Web Configurator interface, which is an easy to use graphical user interface (GUI).
  • Configuring the Zyxel device with the Wizard setup
    The Web Configurator interface is divided into two setup procedures, the Wizard setup and the Advanced setup. Zyxel Support helps with configuring the Zyxel device through the wizard setup, where all standard configuration of Internet access, Local Area Network (LAN) access, Wireless Local Area Network* (WLAN) access and Voice over IP* (VoIP) access is configured.
    Zyxel Support helps customer through the Wizard setup. After completing the Wizard setup the Zyxel device will have correct configuration of all primary features in the device.
  • Configuring wireless setup on PC
    Zyxel Support helps with connecting one computer to the Zyxel device according to the setup configured with the Wizard setup.

 

What is NOT covered by Quick Start Guide support:

  • boldAdvanced configuration in the Web Configurator
    Zyxel Support does not help with advanced configuration in the advanced part of the Web Configurator interface. For all advanced configuration customer is directed to the User Guide and/or guides available on Zyxel Website.
  • Advanced configuration of Zyxel device
    Zyxel Support does not help with advanced configuration of the Zyxel device. Advanced configuration covers fx.:
    Port forwarding, Firewall configuration, Content filter, Bandwidth management

 

* Note that these features may not be present in all Zyxel Device

Zyxels Forum er en platform for online diskussioner og udveksling af oplysninger om Zyxels produkter og teknologi. Forummet tillader kunderne og dattervirksomheder at udveksle deres erfaringer med andre. Dette er et udmærket sted at lære af og dele viden med andre brugere verden over. For mere information, se forum.zyxel.com