For ZyXEL it is central that our products are designed to many years of problemfree usage.
A part of this is a strong service portifolio.
Products and warranties
If the product is not listed on this page, the standard warranty terms and conditions for Europe apply.
These are normally 2 years from date of customer purchase.
Please find Products with Limited Lifetime Warranty that are now End of Life here: EOL List
The warranties are subject of Terms and agreements
* Lifetime = 11 years inc power supply and fans
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ZyXEL will treat all defects covered by our warranty policy as DOA. within 30 days after purchasing the product from an official dealer.
When customer chooses to contact ZyXEL RMA department, ZyXEL will process the claim under the standard warranty conditions. DOA must be claimed at the reseller/distributor where the product was purchased. The customer is responsible for returning the unit to the reseller/distributor. All DOA claims must be returned with all accessories and packing for the claim to be valid. DOA claims sent directly to ZyXEL will be treated as regular RMA. A product is considered DOA if the product is not working correctly e.g. doesn’t power up or is non-functional. A DOA claim can NOT be made on product features. ZyXEL test all products received as DOA and reserves the right to charge a technician fee if the product is found to be without fault.
ZyXEL provides swap service for all Business products covered by 5 years or Lifetime warranty. Valid the first 2 years, the continued warranty for the rest of the period will be handled as standard RMA. To see whether your product is covered please view the list of Business products above.
Support via email is offered through the entire warranty period.
ZyXEL provides free phone support to our partners for the entire portfolio of business products.
ZyXEL offers free support to all users according to features described in theQuick Start Guide (QSG). Support for features outside the QSG is offered on a fee basis.
What is covered by Quick Start Guide (QSG) support:
Connecting the hardware
Accessing the Web Configurator
Configuring the ZyXEL device with the Wizard setup
Configuring wireless setup on PC
What isNOTcovered by Quick Start Guide support:
Advanced configuration in the Web Configurator
Advanced configuration of ZyXEL device
* Note that these features may not be present in all ZyXEL Device
ZyXELs Forum er en platform for online diskussioner og udveksling af oplysninger om ZyXELs produkter og teknologi. Forummet tillader kunderne og dattervirksomheder at udveksle deres erfaringer med andre. Dette er et udmærket sted at lære af og dele viden med andre brugere verden over. For mere information, se http://forum.zyxel.com/